Search results for "Service system"
showing 10 items of 20 documents
Dinamisku risinājumu ieviešana telekomunikāciju pašapkalpošanās sistēmas uzlabošanā
2016
Darbā skaidrots, kā tika pētīta un analizēta esošā telekomunikāciju uzņēmuma pašapkalpošanās sistēma un kā tā tika uzlabota. Tika identificētas vairākas problēmas, kas traucēja gan uzņēmuma darbiniekiem, gan klientiem, kas ir sistēmas lietotāji. Balstoties uz šiem trūkumiem, tika izveidotas prasības jaunajai sistēmai, kura tika sadalīta divās daļās, viena daļa optimizēta privātpersonām jeb klientiem ar salīdzinoši mazu lietotāju skaitu, otra daļa veidota pēc juridisku personu klientu vēlmēm un vajadzībām. Sistēmas servera daļas projektēšanas laikā tika izplānoti un beigās arī ievesti vairāki dinamiski risinājumi, kas atvieglo informācijas sistēmas uzturētāju darbu, ieviešot sistēmā izmaiņas…
Case study for 3G/UMTS services and billing methods
2001
The 3G/UMTS-networks and services will provide a wide range of telecommunication services. To achieve, this, we need a new view to networks, network services and service abilities. The amount of service providers in the 3G networks will be at least the same than in the present Internet. The amount of users in the 3G networks will overgrow the user amount of Internet forming a global worldwide communication society. This paper discusses customer billing in the 3G world. There are some main issues that are not very, clear to all 3G service and network providers, which however, should be settled before, 3G networks are operational. One of the most important matters is the QoS (Quality of Servi…
Information Technology–Supported value Co-Creation and Co-Destruction via social interaction and resource integration in service systems
2022
The paper develops a conceptual framework to study the constructs of information technology (IT)-supported value co-creation and co-destruction through shared processes of social interaction and resource integration as mediated by IT and embedded in interactive value formation practices. In particular, the elements of social interaction and resource integration are identified, and the role of IT is discussed. We conduct a systematic literature review and analyze the data using the service system perspective. Our research contributes by identifying the constructs of value-creating phenomena enabled by IT from the service system perspective and presenting a research agenda for further studies…
Finnish welfare service system from the standpoint of women in vulnerable life situations
2020
In this chapter, the authors analyse how the Finnish welfare service system, as it consists of different institutions and professionals, meets or fails to meet the needs of women in varying vulnerable life situations. The participants are women with severe substance abuse problems, women sentenced for committing a crime and poor lone mothers living on basic social benefits. The findings show that women’s experiences of encounters with welfare professionals as well as their access to and use of the services share a number of characteristics. They described several barriers and problems related to the complexity of the service system. These included receiving only limited support for basic ne…
Importancia del Trabajo Social como forma de intervención municipal
2011
Trascurridos 30 años de la puesta en marcha del Sistema Público de Servicios Sociales, procede destacar el protagonismo desarrollado por los ayuntamientos que han sido el referente más significativo de la implantación del Sistema por su compromiso institucional en el desarrollo de los Servicios Sociales Generales Básicos, potenciando las Unidades de Trabajo Social en todos los municipios, lo que ha hecho visible para la ciudadanía, tanto las potencialidades de los Servicios Sociales, como sus déficits. Hoy se puede afirmar que las/los ciudadanas/os reclaman de los Servicios Sociales el mismo enfoque que perciben la Sanidad o la Educación, como pilares del Estado de Bienestar y se exige que …
Analysis of Open Innovation Intermediaries Platforms by Considering the Smart Service System Perspective
2015
Abstract Open Innovation and Services Science are two distinct paradigms that share some principles 0. While some attempts to investigate open innovation according to a service science perspective exist, there is currently a gap with regards to the analysis of intermediaries of open innovation according to a service science perspective and even more regarding to recent trends about smart service system. This paper aims to fill this gap and, to this purpose, we present two interesting and original results. After an analysis of the key features of Open Innovation Intermediaries, we discuss a characterization of these intermediaries as service systems by mapping their features on the ten funda…
Conceptualizing the Value Co-Destruction Process for Service Systems: Literature Review and Synthesis
2017
This study conceptualizes the notion of value co-destruction by reviewing and synthesizing the scattered and scarce value co-destruction literature in interdisciplinary fields. Building on our synthesis, we outline a conceptual framework for the value co-destruction process consisting of three interrelated categories of key concepts. Our framework helps in identifying, analyzing and rectifying unwanted outcomes of a service process and highlighting the dynamic nature of value co-destruction in service systems. peerReviewed
Smart Assistance for Students and People Living in a Campus
2019
Being part of one of the fastest growing area in Artificial Intelligence (AI), virtual assistants are nowadays part of everyone's life being integrated in almost every smart device. Alexa, Siri, Google Assistant, and Cortana are just few examples of the most famous ones. Beyond these off-the-shelf solutions, different technologies which allow to create custom assistants are available. IBM Watson, for instance, is one of the most widely-adopted question-answering framework both because of its simplicity and accessibility through public APIs. In this work, we present a virtual assistant that exploits the Watson technology to support students and staff of a smart campus at the University of Pa…
Product-Service Systems in the Digital Era: Deconstructing Servitisation Business Model Typologies
2021
The identification of business model typologies of servitised firms is part of a long research tradition. However, the relevance of many existing typologies in the contemporary context, in which digitalisation is central to business model innovation, may be questioned. Thus, in this chapter, we revisit the existing literature and continue the conceptual discussion about the categorisation of product-service system business models. We propose a conceptual product-service system business model framework with three independent continuums: the degrees of ownership retention, results-orientedness and smartness. Based on this framework, we derive a new product-service system business model typolo…
Managerial decision making for complex service systems Optimization
2021
The present paper deals with managerial decisions for Predictive Maintenance (PrdM) of complex service systems. We propose a Multi-Criteria Decision-Making (MCDM) approach aimed at sorting those failure modes potentially involving critical components into risk classes for interventions prioritisation and maintenance control. In this context, the sorting technique ELimination Et Choix Traduisant la REalité (ELECTRE) TRI is applied to support in finding the root causes that can be eliminated for failure prevention and/or minimization. This methodology presents the advantage to not rely on comparisons (as well as on their transitivity) between pairs of elements, simplifying computations for co…